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Useful info 
Learning and Development
Contact Centre Operations/Professionals NVQ Level 2/3 (no reg after 31.7.2010)
Suitable for
The new National Occupational Standards recognise that learners work at one level but may undertake individual tasks either above or below their recognised job level. Learners are able to select units of relevant content and level. Each unit has been allocated a points value according to its level.
Key features
- Extremely flexible – will fit the needs of almost any person who works in a contact centre
- Only two core units – everything else is made up of optional units
- Candidates can be at different levels for different skills
- Uses a credit-value system to complete the qualification
Download more information:
Contact Centre Operations/Professionals NVQ Level 2/3 (no reg after 31.7.2010)
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Contact details
Address: CTS, Sansome Lodge, 4 Sansome Walk,
Worcester, WR1 1LH, UK
Telephone: (+44) 1905 612238
Fax: (+44) 1905 28796
Email: training@ctsltd.co.uk
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Download our Specialist Training for the Construction Industry brochure.
