Courses/Awards
A comprehensive portfolio of setting out and survey training more »
A comprehensive programme of development suitable for staff at all levels »
A complete range of management related programmes »
A full list of NVQ awards more »
Qualifications and Credit Framework (QCF)
QCF is the new way of recognising vocational achievement »
Intended to give guidance on the latest requirements for Temporary Works »
NVQs in Occupational Health And Safety At Work »
Customer Service for the Construction Industry »
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Courses/Awards
Customer Service for the Construction Industry
Our approach to Customer Service is to assist employees with their understanding of the basic principals for service excellence. The language and approach taken is not just about representing themselves but also the image of the company.
CTS have over 15 years experience of delivering customer service and understand the importance of the relationship with the customer in our industry.
Courses available:
Customer Care for the Construction Industry
Cost: £260 +VAT – 1 day course
Designed for staff who may be based on site or in the office and have day to day contact with your company's customers. more...
Customer Service NVQ Level 2 (no reg after 31.7.2010)
Designed for individuals who are committed to continuously improving the service to both internal and external customers. more...
Customer Service NVQ Level 3 (no reg after 31.7.2010)
Designed for individuals who are committed to continuously improving the service to both internal and external customers. more...
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Contact details
Address: CTS, Sansome Lodge, 4 Sansome Walk,
Worcester, WR1 1LH, UK
Telephone: (+44) 1905 612238
Fax: (+44) 1905 28796
Email: training@ctsltd.co.uk
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Venues
Our venues have been chosen based on the quality of service that is provided. Not only do they offer full training facilities but also offer good quality accommodation and excellent food. More...
Download our brochure
Download our Specialist Training for the Construction Industry brochure.
