Administration NVQ Level 2 and 3

No new registrations to be taken for this awards after 1 September 2005 - see new awards Business & Administration NVQ Level 2 & 3

Suitable for

The award is designed for individuals who are committed to continuously improving their administration service to both internal and external customers.

Candidates are required to prove their competence in the following - level 2: Complete all of the following mandatory units

• Ensure your own actions reduce risks to health and safety
• Support the work of your team
• Plan, organise and improve your work
• Communicate information using telephone and fax
• Prepare and print documents using a computer

Complete one of the following optional units

• Record store and supply information using a paper based filing system
• Enter retrieve and print data in a database

Complete two of the following optional units

• Provide effective customer service
• Maintain and issue stock items
• Coordinate mail services
• Produce and distribute mail merge documents
• Contribute to the arrangements of events
• Receive and assist visitors
• Support the use of information technology
• Communicate information electronically
• Produce simple spreadsheet documents
• Produce documents from own notes
• Produce documents from recorded speech
• Photocopy present and distribute complex documents
• Receive and make payments
• Process financial information
• Support the collection of debts

Objectives

The training includes group sessions and exercises to improve skill and understanding, with a major part of the training carried out on a one to one basis with the candidate in the workplace, observing the work and discussing with the candidate how they might demonstrate and improve the level of service.

Candidates are required to prove their competence in the following - level 3: Complete all of the following compulsory units

• Maintain effective working relationships
• Contribute to the maintenance of a healthy safe and productive working environment
• Manage your work and development
• Contribute to coordinating administrative services
• Research prepare and present information from a variety of sources

Complete one of the following optional units

• Maintain and develop a paper based information system
• Maintain and use databases

Complete three of the following optional units

• Develop effective services for customers
• Support users of administrative services
• Contribute to scheduling activities and resources
• Contribute to organising events
• Order store and distribute supplies
• Support and record business meetings
• Organise repairs to premises and equipment
• Contribute to the development of teams and individuals
• Lead the work of teams and individuals to achieve their objectives
• Contribute to the selection of personnel for activities
• Support the use of information technology systems
• Produce spreadsheet documents
• Design and lay out complex documents using a computer
• Design and create presentations using a computer
• Prepare documents from shorthand notes
• Produce documents from complex recorded speech
• Recording income and receipts
• Making and recording payments
• Investigate arrears and recover debt