Administration NVQ Level 2 and 3
No new registrations to be taken for this awards
after 1 September 2005 - see new awards Business & Administration
NVQ Level 2 & 3
Suitable for
The award is designed for individuals who are committed
to continuously improving their administration service to both internal
and external customers.
Candidates are required to prove their competence in the following
- level 2: Complete all of the following mandatory units
- Ensure your own actions reduce risks to health and safety
- Support
the work of your team
- Plan, organise and improve your work
- Communicate information using telephone
and fax
- Prepare and print documents using a computer
Complete one of the following optional units
- Record store and supply information using a paper based filing
system
- Enter retrieve and print data in a database
Complete two of the following optional units
- Provide effective customer service
- Maintain and issue stock
items
- Coordinate mail services
- Produce and distribute mail merge
documents
- Contribute to the arrangements of events
- Receive and assist
visitors
- Support the use of information technology
- Communicate information
electronically
- Produce simple spreadsheet documents
- Produce documents from
own notes
- Produce documents from recorded speech
- Photocopy present and
distribute complex documents
- Receive and make payments
- Process financial information
- Support the collection of debts
Objectives
The training includes group sessions and exercises to improve
skill and understanding, with a major part of the training carried out on
a one
to one basis with
the candidate in the workplace, observing the work and discussing with
the candidate how they might demonstrate and improve the level of service.
Candidates are required to prove their competence in the following
- level 3: Complete all of the following compulsory units
- Maintain effective working relationships
- Contribute to the maintenance
of a healthy safe and productive working environment
- Manage your work and
development
- Contribute to coordinating administrative services
- Research
prepare and present information from a variety of sources
Complete one of the following optional units
- Maintain and develop a paper based information system
- Maintain
and use databases
Complete three of the following optional units
- Develop effective services for customers
- Support users of administrative
services
- Contribute to scheduling activities and resources
- Contribute
to organising events
- Order store and distribute supplies
- Support and record business
meetings
- Organise repairs to premises and equipment
- Contribute to the
development of teams and individuals
- Lead the work of teams and individuals
to achieve their objectives
- Contribute to the selection of personnel for
activities
- Support the use of information technology systems
- Produce spreadsheet
documents
- Design and lay out complex documents using a computer
- Design
and create presentations using a computer
- Prepare documents from shorthand
notes
- Produce documents from complex recorded speech
- Recording income
and receipts
- Making and recording payments
- Investigate arrears and recover
debt
