Business
and Administration NVQ Level 2 & 3
Suitable for
The award is designed for candidates employed
in industry or in a realistic working environment. There is no prescribed
prior knowledge or experienced
required to gain this award.
Candidates are required to prove their competence
in the following:
Level 2: Complete the following mandatory units
- Carry out your responsibilities at work
- Work within your business environment
Complete three of the following
optional units
- Ensure your own actions reduce risks to health & safety
- Manage customer relations
- Manage diary systems
- Organise business travel and accommodation
- Deal with visitors
- Process customer’s financial information
- Operate credit control procedures
- Store retrieve and archive information
- Research and
report information
- Organise and support meetings
- Use IT systems
- Use IT to exchange information
- Word processing software
- Spreadsheet software
- Database software
- Presentation software
- Specialist or bespoke software
- Use a telephone system
- Operate office equipment
- Prepare text from notes
- Prepare text from shorthand
- Prepare text from recorded
audio instructions
- Produce documents
- Work effectively with other people
Level 3: A total of six units with
at least three from group B and including the two following
mandatory units
- Carry out your responsibilities at work
- Work within your
business environment
The following optional units listed as group A
- Ensure your own actions reduce risks to health & safety
- Manage
diary systems
- Organise business travel and accommodation
- Use IT systems
- Use IT to exchange information
- Database software
- Presentation software
- Specialist or bespoke software
The following optional units listed as
group B
- Supervise an office facility
- Produce products and services
- Manage and evaluate customer
relations
- Manage the payroll function
- Complete the year end procedures
- Monitor information
systems
- Run projects
- Research analyse and report information
- Plan organise
and support meetings
- Make a presentation
- Organise and coordinate events
- Word processing software
- Spreadsheet software
- Website software
- Artwork and imaging software
- Design and produce documents
- Plan and implement innovation
and change
- Develop productive working relationships with colleagues
and stakeholders
- Provide leadership for your team
- Prepare text from
notes
- Prepare text from shorthand
- Prepare text from recorded
audio instructions
