Customer Service NVQ Level 2 and 3

Suitable for

The award is designed for individuals who are committed to continuously improving the service to both internal and external customers.

Candidates are required to prove their competence in the following - level 2: Complete all of the following compulsory units

• Give customers a positive impression of yourself and your organisation
• Deliver reliable customer service
• Develop reliable customer service
• Resolve customer service problems

Complete one of the following optional units

• Support customer service improvements
• Develop personal performance through delivering customer service
• Promote additional products or services to customers

Objectives

The training includes group sessions and exercises to improve skill and understanding, with a major part of the training carried out on a one to one basis with the candidate in the workplace, observing the work and discussing with the candidate how they might demonstrate and improve the level of service.

Candidates are required to prove their competence in the following - level 3: Complete all of the following compulsory units

• Organise, deliver and maintain reliable customer service
• Improve the customer relationship
• Work with others to improve customer service
• Monitor and solve customer service

Complete one of the following optional units

• Develop your own and others customer service skills
• Organise and promote products or services to customers
• Lead the work of teams and individuals to improve customer service