Management NVQ Level 4 (new awards)

Suitable for

This award is for the practising middle manager with responsibility for

• Allocating work to others
• Achieving specific results by using resources effectively
• Carrying out policy in his/her area of responsibility
• Controlling limited financial budgets
• Contributing to broader activities, such as change programmes and recruitment

Complete the following mandatory units

• Develop and implement operational plans for your area of responsibility
• Encourage innovation in your area of responsibility
• Develop productive working relationships with colleagues & stakeholders
• Ensure health & safety requirements are met in your area of responsibility
• Manage business processes

Complete three of the following optional units

• Manage your own resources & professional development
• Develop your own personal networks
• Provide leadership in your area of responsibility
• Ensure compliance with legal, regulatory, ethical & social requirements
• Promote equality of opportunity and diversity in your area of responsibility
• Lead change
• Plan change
• Implement change
• Recruit, select and keep colleagues
• Allocate and monitor the progress & quality of work in your area of responsibility
• Provide learning opportunities for colleagues
• Manage finance for your area of responsibility
• Manage a project
• Manage a programme of complementary projects
• Work with others to improve customer services
• Build your organisations understanding of its market & custome
• Manage the achievement of customer satisfaction